Privacy Policy
1. Introduction
EGL (“we”, “us”) is committed to protecting personal data. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights under applicable Indian laws.
2. Scope & applicability
Applies to all personal data collected through eglshop.in, including orders, account creation, newsletter signups, calls to customer support, and offline interactions that relate to website transactions.
3. Types of data collected
- Identity & account data: name, company name, GSTIN/PAN, billing & shipping address, phone, email, login credentials.
- Transactional data: order history, payment confirmations, invoices, transaction IDs.
- Technical data: IP address, device type, browser, cookies, pages visited, referral source, log files.
- Marketing data: newsletter preferences, marketing consent, communication preferences.
- Sensitive personal data (limited): we do not seek sensitive data except where necessary for KYC compliance (e.g., copy of PAN for business verification). Any collection of sensitive data will be minimized and done with explicit consent.
4. Purpose of processing & legal basis
We process personal data for:
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To perform and manage your orders and contracts (order processing, invoicing, fulfilment).
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To verify business identity and comply with tax & regulatory obligations (GST, anti-fraud).
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To operate and improve the website (analytics, performance).
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To send transactional communications (order updates) and, where consented, marketing messages.
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To respond to complaints and legal requests; to defend legal claims.
Legal bases include: contract performance, compliance with legal obligations (tax, KYC), consent (for marketing), and legitimate business interests (fraud prevention, site improvement).
5. Sharing & disclosures
We may share personal data with:
- Payment processors, banks and financial institutions for payment handling.
- Shipping and logistics partners for delivery.
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Service providers (hosting, analytics providers, customer support tools).
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Professional advisers and enforcement bodies where required by law (tax authorities, courts).
We do not sell personal data to third parties.
6. Cookies & tracking
We use cookies and similar technologies to make the website work, remember preferences, and for analytics. You can control cookies through your browser settings; blocking some cookies may affect website functionality.
7. Data retention
We retain personal data only as long as necessary for the purposes above and to meet legal obligations. Financial and tax records are retained as required by applicable Indian tax laws — generally for six (6) years from the end of the relevant financial year in line with GST/Income Tax record retention requirements. After that period we securely delete or anonymize personal data.
8. Security
We maintain reasonable administrative, technical and physical safeguards to protect personal data. However, no system is completely secure — in case of a data breach we will take steps required by law and inform affected users as required.
9. Your rights
Subject to applicable law, you may:
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Access or request a copy of personal data we hold about you.
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Request correction of inaccurate personal data.
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Request deletion/erasure where permitted by law (note: we may retain certain records for legal/tax reasons).
- Object to or restrict processing (where applicable).
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Withdraw consent for marketing at any time by contacting us or using unsubscribe links.
We will respond to valid requests within timelines set by applicable law.
10. Children
We do not knowingly collect personal data from children under 18. If we discover such data we will delete it unless required for a contract/legal purpose.
11. International transfers
If we transfer your data outside India (e.g., to a cloud provider), we will take appropriate safeguards required under applicable law.
12. Grievance officer & contact
As required by applicable Indian IT rules, EGL has designated a grievance officer to address data/consumer complaints:
13. Updates to this policy
We may update this policy; material changes will be published on the site with an updated date.
14. How to contact us
For privacy or data requests: egltrendz.customercare@gmail.com For general enquiries: +91 7859819153
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